Resolution should include

determining the errors or conflicts
attempting to resolve the issues or conflicts (may require more than one attempt or method; e.g., active listening)
recognizing others’ points of view
finding a solution that works and is agreed upon
differentiating between personal conflicts and professional conflicts.

Process/Skill Questions:

Why is it important to provide the opportunity for opinions to be expressed when developing ideas and addressing a workplace issue?
Who should be involved in the discussion of a workplace problem?
What are some examples of workplace problems or conflicts?
What is the difference between compromise and cooperation?
What is the difference between collaboration and consensus-building?
What types of workplace conflicts/problems have legal ramifications?

Teacher Resources: