Explanation should include the importance of and techniques for exchanging diagnostic and other information with the appropriate departments and other professionals by

conveying information in a clear, accurate, concise, and timely manner
applying active listening skills by using reflection, restatement, and clarification
demonstrating courtesy and professionalism to others
using and interpreting verbal and nonverbal cues to enhance communication within the scope of practice.

Process/Skill Questions:

What communication skills are the most important when a medical laboratory professional interacts with a patient? Why?
How can communication barriers result in unintended consequences?
How can insufficient communication between coworkers result in laboratory error?
Why is sensitivity to cultural diversity essential to good patient communication?
What is the purpose of using universal abbreviations in the medical field?
What are the possible drawbacks of using medical abbreviations when communicating with patients? Coworkers? Physicians?
How can different time-sensitive communication modes be used among healthcare team members to ensure effective and timely patient care?