Development should include techniques, skills, and strategies needed for verbal and nonverbal communication, effective listening and feedback, and overcoming barriers with people of different ages, abilities, gender, and cultures.

Process/Skill Questions

Thinking

How might personal characteristics and needs affect relationships with people of different ages, abilities, gender, and cultures?
What factors may enhance or limit a person's ability to relate to other people with different characteristics?
What are the benefits of interacting with different types of people?

Communication

How can communication contribute to an understanding of the perspectives, characteristics, and needs of people of different ages, abilities, genders, and cultures?
What are some of the consequences when assumptions are made about people based on their age, appearance, gender, or ethnic/cultural background?
What types of information should be considered before forming opinions about a person based on age, ability, gender, and culture?

Leadership

What personal skills are needed to develop positive relationships with people of different ages, abilities, genders, and cultures?
How might cultural traditions influence relationships?
Why is it crucial to consider others' perspectives when exercising leadership?

Management

What steps can be taken to create caring, respectful, and healthy relationships with people of different ages, abilities, genders, and cultures?
What ethical standards guide relationships with people of different ages, abilities, genders, and cultures?
What can people learn about themselves by examining their relationships with people of different ages, abilities, gender, and cultures?