Identify methods of handling consumer complaints.

Identification should include

• being polite
• using proper forms of address
• maintaining one's composure
• employing active-listening skills
• understanding available options to satisfy customers
• responding to feedback in-person and on digital platforms.

Process/Skill Questions:

• What are some methods to handle consumer complaints?
• Why is it so important to maintain composure when a consumer is complaining?
• Why should organizations empower employees to solve basic customer complaints?