(Optional) Demonstrate a business-related telephone call.

Demonstration should include

• identifying oneself and the employer (i.e., place of business)
• stating the purpose of the call and with whom you wish to speak, if making the call
• requesting the purpose of the call and with whom they wish to speak, if receiving the call
• using standard telephone etiquette
• taking a detailed message that includes time and date of call, caller name and name of person taking message, caller phone number, reason for call.

Process/Skill Questions:

• What basic information should you have organized before placing a telephone call?
• What impression might be left by using good telephone etiquette?
• How does your tone of voice affect the impression you make on others?
• What are some basic phrases one can use during any phone call?
• What is the process for taking a phone message?