Transcribe a message.

Transcription should include the following elements of the message:

• Date/time of the call
• Person to whom the call is directed
• Name and affiliation of caller
• Contact number
• Best time to call
• Alternative method of contact (e.g., email)
• Message
• Transcriber’s name

Accuracy of the transcription should be ensured by reading back the information to the caller. 

Process/Skill Questions:

• Why is it important to include the name of the person who took the message?
• How does one verify that a transcribed message is accurate?
• What are the potential consequences if the message is not transcribed correctly?
• What methods are appropriate for relaying a message to the intended receiver?