Explain the effects of nonverbal communication on interactions with others.
Explanation should include potential positive and negative effects of nonverbal communication (e.g., gestures, body posture, eye contact, and facial expressions) on
- patronage
- understanding
- credibility
- profit
- goodwill
- competition.
Explanation should also emphasize that interpretation of nonverbal communication may be culturally influenced.
Process/Skill Questions:
- How might nonverbal communication and verbal communication produce conflicting messages?
- Why is it important to observe nonverbal communication in co-workers? In customers?
- How could nonverbal communication be interpreted differently by people from different generations? By people in different cultures?
- What are examples of negative nonverbal communication?