Addressing should include a variety of business contacts (e.g., customers, co-workers, supervisors, managers), using

Process/Skill Questions:

How does one identify the proper way to address a customer, co-worker, supervisor, and manager? Why is it important to recognize the differences?
When might business situations be considered formal? Informal? To what extent might these situations demand different communication skills?
How might the age, ethnicity, and gender of the receiver affect the way one communicates?
What could be the consequences of using incorrect grammar or vocabulary at work?
How might vocabulary differ from audience to audience? From situation to situation?
What is the difference between the dictionary meaning of a word and the connotation of the word? How can the connotation of a word affect workplace communication?