Explain consumer rights.

Explanation should include

• analyzing retailer return policies
• examining the effects of shoplifting on the community
• researching consumer liability in scams and frauds
• describing the effects of advertising and marketing
• evaluating the value of extended warranties
• evaluating online retailers
• interacting with sales associates and store managers
• researching consumer protection agencies (e.g., attorney general’s office, CFPB).

Process/Skill Questions:

Thinking

• What is your responsibility for reporting consumer fraud and scams?
• How do consumer rights benefit the consumer?
• What is an extended warranty? When would it be beneficial?

Communication

• What methods can you use to address a complaint?
• How does advertising and marketing affect buying decisions?

Leadership

• What can you do to prevent a friend from shoplifting?
• How can you use the six consumer rights responsibly?

Management

• Why do you need to know a store’s return policies?
• Why is it important to safeguard warranty paperwork?