Explain consumer responsibilities.

Explanation should include

• being an informed consumer
• conducting product research
• using a product for its intended purpose
• addressing complaints about products
• purchasing products from legitimate retailers
• evaluating labels and advertising
• reading and following user manuals/directions
• complying with product recalls.

Process/Skill Questions:

Thinking

• Why should you be aware of these responsibilities?
• What happens when you do not fulfill these responsibilities?

Communication

• Why is it important to interact respectfully with sales associates and store managers?
• What are the appropriate next steps if the sales associate does not resolve the problem?

Leadership

• What are the legal and ethical implications of returning a used, worn, or damaged item to the store?
• Who is affected by irresponsible consumer behavior?

Management

• What skills do you need to be able to fulfill these responsibilities?
• What community resources are available if you need to make a complaint?