(Optional) Communicate verbally and nonverbally in a professional manner.

Communication should include

identifying the components of the communication process
keeping messages simple and clear
asking questions for clarification
speaking clearly
listening intently
interpreting eye contact cues, facial expressions, hand gestures, and posture messages.

Process/Skill Questions:

What is body language? What are examples of body language?
How can communication differ among various audiences and cultures, including deaf and blind groups?
What should you do if you are unable to understand the communication in a professional situation?
What resources are available to meet the communication needs of different persons in a professional setting?
What technological advancements have impacted the ability of individuals to communicate in the workforce?

Teacher Resources: