(Optional) Demonstrate professional etiquette in digital communications.

Demonstration should include etiquette appropriate to digital communication in the business setting, such as

• voice and video
  • locating and sharing professional contact information as appropriate
  • using proper tone and courtesy
  • avoiding use of slang and fillers (e.g., “um,” “like”)
  • recognizing when telephone or video communication is appropriate to a workplace situation
  • adhering to privacy ethics and laws
  • making a telephone or video call (i.e., introducing oneself, exercising courtesy, asking for the person with whom one wishes to speak)
  • answering an incoming telephone call (i.e., following company protocol for answering the telephone, stating one’s name, asking who is calling, taking a message, holding, and transferring the call)
  • ensuring a professional voicemail is set up
  • leaving messages that are clear and concise
• text and email
  • recognizing the appropriate type of communication to use in various situations
  • conveying every message with clarity
  • using a professional tone appropriate to the audience
  • adhering to grammar, punctuation, and capitalization rules
  • following forms and conventions (e.g., using an email signature)
• social media
  • determining when social media use is appropriate and when it is not appropriate in the workplace
  • adhering to privacy ethics and laws
  • recognizing that in professional social media use, the author of a post is acting as a representative of a business or organization, not as an individual
  • sharing or creating social media content that is aligned with professional or business goals.