Maintain a professional relationship with patients, caregivers, and colleagues.

Maintaining a professional relationship should include

• providing exemplary customer service
• exhibiting positive and professional verbal and nonverbal communication skills
• acting as a responsible team member
• adhering to legal and ethical principles at all times
• applying de-escalation techniques (e.g., voice, tone)
• continuing education through obtaining continuing education units (CEUs).

Process/Skill Questions: 

• What is the role of nonverbal communication in maintaining professionalism?
• How does the professionalism of the medical assistant influence patient care?
• How should conflict be handled with an angry or aggressive patient?