Apply strategies for conflict resolution.

Application should include

• stating the problem clearly
• identifying and presenting positions and interests
• listening to and understanding positions and interests of others
• brainstorming possible solutions
• eliminating solutions that are unacceptable
• choosing a solution that represents a consensus
• creating a plan of action to resolve the problem
• implementing the plan of action
• evaluating the results of the plan of action.

Process/Skill Questions:

Thinking

• What causes conflict? What strategies could be used to prevent and resolve conflicts?
• What is the desired outcome when a problem arises?

Communication

• How does communication affect the generation and resolution of conflict?
• Where do you acquire your attitude toward conflict and conflict resolution?
• How might this attitude affect your ability to resolve conflicts?

Leadership

• What conflict-resolution strategies can leaders use when dealing with friends? With family members? In meetings? At work?
• How can leaders prevent the escalation of conflict?
• How might conflict and the resolution of conflict affect group goals?
• How can effective negotiation lead to conflict resolution?

Management

• Why is it important to resolve conflict?
• What are the benefits of using various methods of conflict resolution?