Describe the atmosphere of hospitality created by employees.
Description should include the attitudes and values required of hospitality professionals to create an atmosphere that is appropriate for all guests.
Process/Skill Questions:
Thinking
- Why is the atmosphere of a property important to its reputation and success?
- How can a property benefit from an emphasis on a spirit of hospitality?
Communication
- How can management ensure that guests are made to feel welcome and comfortable?
- What communication skills are essential in hospitality?
Leadership
- What are the responsibilities of the leadership team of a property in setting the correct tone to encourage a spirit of hospitality?
- What leadership skills are essential in establishing a spirit of hospitality?
Management
- How can management treat guests of different ages, abilities, and needs appropriately?