Describe the relationship between various departments.

Description should include

  • marketing
  • advertising
  • sales
  • public relations departments.

Process/Skill Questions:

Thinking

  • What is considered a strong marketing plan in the hotel industry?
  • How are marketing and sales functions in hospitality different?
  • What is brand identification?

Communication

  • What are the key characteristics that make a sales force successful?
  • How does brand identification affect sales and marketing?

Leadership

  • What are the characteristics of a strong marketing plan?
  • What marketing techniques could improve the sales of a product or service?

Management

  • When should management outsource the creation of a marketing plan?
  • Why should management have knowledge of marketing and sales strategies?