Prepare an order ticket as a member of a waitstaff.

Preparation of ticket should include

• an itemization with prices
• subtotal
• tax
• grand total (divided for separate checks, if necessary)
• an estimate of gratuity, based on standard expectations.

Process/Skill Questions:

Thinking

• What are the responsibilities of a server?
• What is the process of transmitting an order ticket?
• What potential issues could arise from inaccuracies in order entry?

Communication

• How might a server's appearance and presentation influence customer satisfaction?
• What influences the amount of gratuity offered?

Leadership

• How does suggestive selling affect restaurant sales?
• What personal characteristics are necessary to become a successful server?

Management

• What role does the waitstaff play in customer satisfaction?
• How is technology used in processing an order?