Describe how menu items are prepared.

Description should include

• demonstrating a thorough knowledge of menu items
• identifying the ingredients, preparation techniques, and prices of all menu items
• making suggestions from the menu, including highlighting, using open-ended questions, and upselling
• identifying allergens or other restrictions.

Process/Skill Questions:

Thinking

• How does upselling affect the guest check average?
• How does the décor of the facility influence the styles of service offered?

Communication

• How can style of service influence customers?
• How can a positive attitude enhance quality of service?

Leadership

• Why should leadership train new hires in service techniques?
• How are new staff trained?

Management

• Why should dining room staff know how menu items are prepared?
• Why might it be beneficial to have staff try the menu items offered by their employer?