Identify privacy concerns related to the hospitality industry.

Identification should include

• key control
• guest information confidentiality
• guest room number
• room telephone number
• camera surveillance
• payment information
• social media policies (e.g., sharing of images or guest information without consent).

Process/Skill Questions:

Thinking

• What kind of surveillance can a hotel use to protect guests?
• How can a hotel protect its guests from intruders?

Communication

• How should the front desk explain security measures to customers?
• Why should safety guidelines be posted in every guest room?

Leadership

• What resources are available to leaders to learn about new security methods?
• How can leaders train employees to follow safety guidelines?

Management

• How can management make guest safety an integral part of the check-in procedure?
• What safety features should management install in each guest room?