Explain how to create a secure customer relationship management (CRM) database.

Explanation should include

• confidentiality, integrity, and availability (CIA) triad
• case studies (e.g., Target 2013, Equifax 2017, 2021 – Colonial Pipeline ransomware attack).

Process/Skill Questions:

• How can businesses ensure customer data confidentiality?
• What were the weaknesses in the Target (2013) and Equifax (2017) cyberattacks?