Identification should include

customer service skills
- acknowledges the customer’s arrival
- communicates effectively (e.g., face to face, phone, text, email, handwritten notes)
- maintains a professional demeanor
follows vehicle intake procedure (i.e., customer write-up)
- listens to the customers’ concerns and asks relevant questions (e.g., What is the purpose of your visit? What type of noise? When does it occur?)
- determines which areas to focus on for the repair in addition to the courtesy inspection
automotive training
- understands vehicle repairs
- can explain necessary repairs to customers
mathematics skills
computer and software skills
- puts in work orders
- creates invoices
- schedules appointments.

Process/Skill Questions:

How can one prepare for a career as an automotive service advisor?
What steps are necessary for an intake write-up?
What steps does a service advisor take when a customer brings in a vehicle for service?
What problems can arise from failing to obtain all the necessary information?
What process does the service advisor follow to provide an accurate repair estimate?
Why is it important to listen to the customer’s concerns?
What is the salary of the typical automotive service advisor in Virginia?