Development of skills should include the following steps:

Interpret verbal and nonverbal messages.
Demonstrate effective listening skills.
Use questioning and paraphrasing techniques to elicit or clarify information.
Explain behaviors associated with assertiveness.
Resolve conflict by using negotiation techniques (e.g., de-escalation techniques, mediation techniques).
Identify individual assets that contribute to family, team, or work.
Develop guidelines for a small group or family meeting.
Identify behaviors indicative of sexual harassment.
Describe the role of social media in the workplace.

Process/Skill Questions:

Thinking

Why is it important for family members to help develop communication and interpersonal skills?
How do communication and interpersonal skills change when used with family and coworkers?

Communication

How can verbal and nonverbal messages be interpreted to ensure the message sent was successful?
What are examples of assertive behaviors and how can they be used in a positive way?

Leadership

What role do good communication skills play when resolving conflicts in the family or the workplace?
How can individual assets be of benefit in the family, on a team, or at work?

Management

Who is responsible for developing guidelines for family meetings or meetings at the workplace?
What training should exist to prevent inappropriate behavior, sexual harassment, and appropriate use of social media?