Develop communication and interpersonal skills for the family and the workplace.

Development of skills should include the following steps:

• Interpret verbal and nonverbal messages.
• Demonstrate effective listening skills.
• Use questioning and paraphrasing techniques to elicit or clarify information.
• Explain behaviors associated with assertiveness.
• Resolve conflict by using negotiation techniques (e.g., de-escalation techniques, mediation techniques).
• Identify individual assets that contribute to family, team, or work.
• Develop guidelines for a small group or family meeting.
• Identify behaviors indicative of sexual harassment.
• Describe the role of social media in the workplace. 

Process/Skill Questions:

Thinking

• Why is it important for family members to help develop communication and interpersonal skills?
• How do communication and interpersonal skills change when used with family and coworkers?

Communication

• How can verbal and nonverbal messages be interpreted to ensure the message sent was successful?
• What are examples of assertive behaviors and how can they be used in a positive way?

Leadership

• What role do good communication skills play when resolving conflicts in the family or the workplace?
• How can individual assets be of benefit in the family, on a team, or at work?

Management

• Who is responsible for developing guidelines for family meetings or meetings at the workplace?
• What training should exist to prevent inappropriate behavior, sexual harassment, and appropriate use of social media?