Explain the process of handling employee complaints.

Explanation should include established procedures, including those addressing legal issues, and separating the complaint from the employee. 

Process/Skill Questions:

• How can a poorly handled employee complaint hurt a business?
• Why is an employee complaint just as important as a customer complaint?
• How does a failure to address complaints in the workplace damage morale and productivity?
• What types of documentation might be needed when handling an employee complaint?
• What processes and policies might be in place to help an employee manage an uncomfortable situation?