Discuss important interpersonal skills for a CNA.
Discussion includes interpersonal skills used with clients/residents/patients and colleagues and the importance of
- being tolerant
- being patient
- showing understanding
- being sensitive to the needs of client/resident/patient
- listening to client/resident/patient
- being prepared to handle disagreement and criticism.
Refer to Unit II in Nurse Aide Curriculum Links to an external site., Virginia Board of Nursing, Virginia Department of Health Professions, 2018.
Process/Skill Questions:
- Where should peer-to-peer conversations among CNAs take place?
- Why is it important to understand the culture of the client/resident/patient?