Plan strategies to promote customer and employee safety.
Plan should include
- room safety (e.g., privacy, locks, safe deposit boxes)
- food safety (e.g., sanitation)
- equipment safety
- guest safety
- employee personal safety.
Process/Skill Questions:
Thinking
- Why is a customer safety plan important?
- What are the consequences of not following a customer safety plan?
Communication
- What are strategies that can be included in a customer safety plan? How can the plan be communicated to guests?
- Which government office regulates workplace safety?
Leadership
- Who develops the customer safety plan?
- How is the effectiveness of the customer safety plan evaluated?
Management
- What equipment is subject to sanitation and safety regulations?
- Why is customer privacy important?