Demonstrate handling of teleconferencing/web conferencing.

Demonstration should include the following:

• Using web conferencing software efficiently
• Following workplace norms in turning one’s video on or off
• Ensuring one’s screen is free of clutter
• Avoiding interruption of the other person when speaking
• Muting oneself when not speaking
• Using the chat function appropriately
• Using special functions of web conferencing software (e.g., raising one’s hand, polls, screen sharing, channels).

Process/Skill Questions:

• Why is it important to understand an organization’s norms for using web conferencing?
• How can one display a positive and professional image when engaging in a web conference?
• How can one ensure they are engaging in active listening when communicating with a customer?
• Why is it important to use current industry lingo in business communications? How does appropriate use of industry language affect the image of the business and the employee?